CloudPlus

General Billing Policies 4

• Net Terms, Pro-Rating, & Service Premiums
• Account Cancellation Requests
• Control Panel Administrative Password Reset Requests
• Nonprofit Licensing Information

Contact & Company Changes 4

• Billing Inquiries
• Assignment of Billing Contacts
• Change of Primary/Primary Billing Contact Requests
• Changes to Company Details

Invoicing/Payment Policies 7

• Invoicing
• Setting up AutoPay
• Updating your Payment Method
• Returned Payments
• Service License Fees

View all 7

Suspension/Termination Policies 5

• Overdue Account
• Subscription Term Limitations
• Change of Net Terms
• Suspension & Termination Timelines
• Account Termination

Partner Technical Support Policies 2

• Partner Technical Support Policy
• SPAM Violation Policy

Partner Service Restoration Policy 1

• Service Restoration Policy For Partner Accounts

Backup and Restoration Policies 1

• Backup and Restoration Policies

Partner Migration Policies 1

• Partner Migration Policy

Cloud Backup General 7

• Creating a Cloud Backup Account
• Creating a Computer account for Cloud Backup
• Cloud Backup Client Software System Requirements
• Cloud Backup Best Practices
• Backup Client Anti-Virus Exclusions

View all 7

Cloud Backup Client Software 1

• Downloading and Installing the Cloud Backup Software

Backups 4

• Creating a Backup Set via the eSureIT Backup Application
• Creating a Backup Set via the Intronis Management Portal
• Cloud Backup and Macintosh Computers
• Excluding Files/Folders From Backup

Restores 1

• Cloud Backup Restore Scenarios and Procedures

Deleting Files 2

• How to Delete Stray Files via the eSureIT Backup Application
• How to Delete Stray Files via the Intronis Management Portal

AutoDiscover 4

• AutoDiscover Settings
• What is AutoDiscover?
• Email Clients that Require Autodiscover
• I am receiving the 0X8004010F error when Send/Receiving in Outlook

Migration Instructions 4

• Requesting a Managed Migration via Migration Wiz
• Exchange 2013: Modify Your DNS Records
• Requesting a Bulk Mailbox Creation
• Migrating to the Exchange 2013 platform from earlier Exchange platforms

FAQ Knowledge Base 15

• What is the Best Mailbox Size for Exchange?
• Why is My Email Being Returned or Being Bounced Back?*
• How Should I Start an Email Policy For My Organization?
• Attachment Size Limit
• ISP's That Block Port 25

View all 15

DNS Record Settings 4

• What are the MX Record Settings?
• Creating an SPF record for your DNS zone
• SPF Records and their Benefits
• Adding an OWA SSL Certificate to your Service

Outlook Web App - 2013 14

• What’s New In Exchange 2013
• Recommended Browser For Outlook Web App 2013
• Checking the Mailbox Size In Outlook Web App 2013
• Managing Mobile Devices In Outlook Web App 2013
• Recovering a Deleted Item in Outlook Web App 2013

View all 14

Secure Messaging 2

• Secure Messaging Usage
• Custom Keyphrases for Secure Messaging

Public Folders 0

General Information 3

• SPAM - Best Practices
• Using an Alternative Spam Filter
• Moving Mailbox Rules from Roaring Penguin to SpamTitan

Reflexion 9

• What is Reflexion Email Security?
• What is Reflexion Email Business Continuity?
• Features of the Reflexion Dashboard
• Accessing the Reflexion Quarantine and Managing Quarantined Items
• How To: Whitelist/Blacklist an Email Address or Domain**

View all 9

SpamTitan 6

• Accessing the SpamTitan Dashboard and Quarantine
• How to Whitelist / Blacklist a Sender or Domain
• SpamTitan User Roles
• Searching the Mail History logs
• Domain Group Administrators - Managing User Policies

View all 6

Outlook 2013 How To's And Customization 17

• Outlook 2013 System Requirements
• Outlook 2013 Command Line Switches**
• The Difference Between 32-bit And 64-bit Versions Of Outlook 2013
• What's New in Microsoft Outlook 2013
• Microsoft Exchange 2013 NDR - Non-Delivery Reports

View all 17

Outlook 2013 Configuration/Settings for Exchange 2013 5

• Full Access Connection to Exchange 2013
• Outlook 2013 - Exchange 2013 IMAP Connection
• Outlook 2013 - Exchange 2013 POP3 Connection
• Sending as a Domain/User Alias
• Outlook Account/Profile Configuration via Windows Control Panel

Calendar/Address Book FAQs 9

• How to Download the Offline Address Book
• Scheduling A Meeting
• Creating a Meeting on Behalf of Another User.
• Changing The Default Address List used by Outlook 2013
• Making Appointments/Meetings Private

View all 9

Sharing/Permissions Information 6

• How To Open A Shared Calendar
• Sharing Folders, Contacts and Calendars with your Organization
• How To Open Shared Contacts
• Adding Delegates Using Outlook 2013
• Free/Busy Information Not Available

View all 6

PST Files 5

• Archiving In Outlook 2013
• Exporting Your Mailbox In A .PST File
• Importing a .PST File Into Outlook 2013
• Configuring AutoArchive Settings in Outlook 2013
• Opening And Closing A .PST File

Errors/Performance Errors 17

• Update, Repair or Uninstall Office Outlook 2013
• Name Could Not be Matched To A Name In The Address List
• Error When Performing a Send/Receive with Configured SMTP Alias Accounts
• Clearing/Re-Syncing Local Folders in Outlook 2013
• Messages Stuck In Outbox

View all 17

General Information 1

• Settings for a POP/IMAP Connection on a Mobile Device

iPhone and iPad Devices 5

• Known Issue With iOS6 Devices Canceling Meetings
• iPhone and iPad Configuration For Hosted Exchange 2013
• iPhone, Change Mail Days to Sync Option
• Removing Your Hosted Exchange Account From An iPhone**
• Setting up the Outlook.app on iPhone / iPad using iOS 10.0 or higher.**

ActiveSync - Android & Windows Mobile Settings 4

• KNOWN ERROR - Error code 80072f7d with an ActiveSync Device
• Exchange 2013 - Android - ActiveSync Configuration**
• Exchange 2013 - Windows Mobile - ActiveSync Configuration**
• Set up Exchange email on a Kindle Fire 2nd Generation Devices and Newer.**

Macintosh Outlook 2011 How To's 12

• What's New For Outlook 2011
• System Requirements For Outlook 2011
• How to Check For Outlook 2011 Updates
• How To Switch Identities in Outlook for Mac 2011
• Accessing the GAL within Outlook 2011

View all 12

Outlook 2011 Configuration/Settings For Exchange 2013 3

• Configuring An Exchange 2013 Full Access Connection for Outlook 2011
• Configuring An Exchange 2013 IMAP Account Within Outlook 2011
• Configuring An Exchange 2013 POP3 Account Within Outlook 2011

Macintosh Sharing/Permissions Information 1

• Sharing Folders In Outlook 2011 For Mac

Macintosh Errors/Performance Errors 6

• Incompatibility Issues With MacOS 10.10 (Yosemite) and Outlook 2011
• Error Message 'Microsoft Outlook has encountered a problem and needs to close'
• "An unknown error has occurred in Outlook" - Error code 17199
• New Message, Reply, or Forward Window Does Not Open in Outlook 2011
• Outlook 2011 for Macintosh Outdated Notification

View all 6

Macintosh PST/OLM Files 2

• How To Export A Mailbox Using Outlook 2011
• How To Import A Mailbox Using Outlook 2011

Macintosh Calendar/Address Book FAQs 5

• How to Create a Meeting in Outlook 2011
• Adding Holidays To The Outlook 2011 Calendar
• Creating An Appointment Within Outlook 2011
• Creating Contacts Within Outlook 2011
• Create, Edit, or Deleting a Task in Outlook 2011

iPhone And iPad 8

• Known Issue With iOS6 Devices Canceling Meetings
• iPhone and IPad Configuration For Hosted Exchange 2007
• iPhone and IPad Configuration For Hosted Exchange 2010
• iPhone and IPad Configuration For Hosted Exchange 2013
• Exchange 2013 IMAP Settings For iPhone/iPad

View all 8

Outlook 2016/2019 Configuration/Settings For Exchange 2013 1

• Manually Configure Outlook For Mac with an Exchange 2013 Full Access Connection

General 7

• Enabling the SDO Service
• Enabling Users and Enrolling the SDO Authenticator App
• Enabling SDO for Generic SAML Authentication
• Setting a Password for an SDO-Authenticated User Account
• Enrolling a FIDO Token for SDO Authentication

View all 7

Amazon Web Services 1

• Setting up SDO for Amazon Web Services

Microsoft 365 2

• Setting up SDO for Microsoft 365
• Removing SDO Authentication from Microsoft 365

Zoom 1

• Setting up SDO for Zoom

Google Workspace 1

• Setting up SDO for Google Workspace

External AD 2

• Setting up Secure LDAP for External AD
• Setting up SDO Authentication for External Active Directory

Workstation Authentication 3

• Setting up SDO for Workstation Authentication
• Configuring and Installing SDO Workstation Authentication - Windows
• Configuring and Installing SDO Workstation Authentication - Mac

Backup and Restoration Policies 1

• Backup and Restoration Policies

Billing Policies 3

• Net Terms, Pro-Rating, & Service Premiums
• Updating Your Payment Method
• Account Cancellation Requests

General Technical Support Policies 2

• Technical Support Policy
• Miscellaneous Technical Support Policies

SPAM Violation Policy 1

• SPAM Violation Policy

General 3

• Creating a New Customer Account
• Setting up a Custom Secure Control Panel URL
• Adding a Domain Alias to an Existing Account

Office 365 4

• Enabling New Microsoft 365 Services
• Transitioning an Existing Office 365 Customer
• Microsoft 365 License Break Down
• Microsoft 365 Licensing - Managing Purchase Mode Licenses

Private Label Support Setup 1

• Editing your SPF record to enable PLS ticketing

General 8

• Office 365 DNS Records
• Microsoft 365 Plan Comparison
• Office 365 Admin Roles
• Deleting Office 365 Users and Licenses
• Downloading and Installing Office 365 Software

View all 8

Exchange 11

• Configuring Outlook 2016 for Office 365
• Configuring Outlook 2016 for Mac for Office 365
• Configuring iPhone and iPad devices for Office 365
• Configuring Android devices for Office 365
• Accessing the Office 365 Outlook Web App (OWA)

View all 11

MileIQ 1

• How to active MileIQ Premium for Microsoft Office 365 Business and Business Premium users

Microsoft Teams 10

• Creating Audio-Conference Meetings
• Adding and Configuring a Calling Plan for a User
• Creating an Auto-Attendant
• Creating a Phone System Call Queue
• Using Desk Phones with the Skype for Business Phone System

View all 10

Microsoft Visio 2

• Microsoft Visio Plan 1
• Microsoft Visio Plan 2

Microsoft Yammer Enterprise 1

• Microsoft Yammer Enterprise

Microsoft Exchange Online Protection 1

• Microsoft Exchange Online Protection

Microsoft Azure Active Directory 5

• Azure Active Directory Basic
• Azure Active Directory Premium P1
• Azure Active Directory Premium P2
• Azure Information Protection Plan 1
• AD Sync - Sync User Location to Office 365

Microsoft Project 4

• Project Online Premium
• Project Online Essentials
• Project Online Professional
• Project Online Premium for Faculty

Microsoft Flow 1

• Microsoft Flow

Windows 10 Enterprise 2

• Windows 10 Enterprise E3/E5
• Windows 10 Enterprise A3/A5

Azure Information Protection 1

• Azure Information Protection

Microsoft Dynamics 365 2

• Enabling Dynamics 365
• Dynamics 365 Plans and Applications

Office 365 Advanced Threat Protection 1

• Office 365 Advanced Threat Protection

Office 365 Security Solutions 2

• Enterprise Mobility + Security
• Microsoft Cloud App Security

Microsoft 365 6

• Microsoft & Office 365 A1
• Microsoft 365 & Office A3
• Microsoft 365 & Office A5
• Microsoft 365 Enterprise and Firstline Plans
• Office 365 US Government Plans

View all 6

OneDrive 1

• OneDrive for Business

Microsoft Stream 1

• Stream Plan 2 for Office 365 Add-On

Power BI 1

• Power BI Pro

Office 365 Business Plans 4

• Microsoft Office 365 Business Plan Comparison
• Microsoft Office 365 Business
• Microsoft Office 365 Business Essentials
• Microsoft Office 365 Business Premium

WebTitan 11

• Getting Started with WebTitan
• Accessing the WebTitan Administrative Portal
• Setting Up a Static IP Location in WebTitan
• Setting Up a Dynamic IP Location in WebTitan
• Setting Up a Roaming Location in WebTitan

View all 11

General 7

• How to Create a New Reseller Account
• How to Create a New Customer Account
• How to Create Users
• How to Enroll in 2FA
• Overview of the Alert System and Audit Logs

View all 7

Microsoft 365 6

• Enabling Microsoft 365 Services for a New Tenant
• Transition an Existing Microsoft 365 Account
• Managing Microsoft 365 Subscriptions and Licenses
• Creating a Microsoft Azure Plan Subscription
• Purchasing Perpetual Microsoft Software

View all 6

BitTitan - MigrationWiz 1

• Enabling the BitTitan Service and Purchasing Licenses

Acronis 2

• Enabling the Acronis Service for a New Tenant
• Transitioning an Existing Acronis Tenant

Vade 0